Frequently Asked Questions

To register, you need to enter your personal information, such as your name, email address, and phone number. This will help us provide you with a more convenient and efficient service and make the ordering process easier.

Registering in the online store allows you to purchase the products you want more quickly, view information about previously ordered items, and stay informed about current discounts.

On the login page, select the “Forgot your password?” option and follow the instructions. A password recovery link or code will be sent to your registered contact details.

Yes. You can view your purchase history in the “My Orders” section of your personal account, where you will find details of all your previous orders.

Yes. Log in to your personal account and select the “Addresses” section, where you can add and manage multiple delivery addresses. When placing an order, you need to select one of the saved addresses or add a new delivery address, which will automatically be added to the “Addresses” section of your personal account.

You can change the contents of your order or cancel it before the scheduled delivery time by contacting our customer service center.

Yes. A special delivery fee applies to regional deliveries, and the relevant information will be provided after the order is confirmed. After you place your order, our representative will contact you and provide the delivery details.

Product assortment and stock levels may vary depending on the store format, size, and current inventory. We recommend checking product availability while placing your order or contacting the selected store in advance.

On Carrefour.am, payments can be made online or in cash. Online payments are processed through ARCA, Idram, Telcell, and MIR payment systems. ARCA, Visa, MasterCard, American Express, and MIR cards are accepted. Payment can also be made in cash upon delivery.

Please contact our customer service center as soon as possible. We will review the issue and offer an appropriate solution, such as a replacement or refund, in accordance with the applicable terms.

A purchased product that has not undergone any qualitative or quantitative changes can be returned within 14 days upon presentation of the cash register receipt. If you would like to return or exchange a product, please contact our customer service department. We will provide all the instructions required for the process.

You can obtain a Carrefour Family Card at any Carrefour store. You can use the card when shopping to collect bonus points and benefit from special offers.

The Family Card allows you to collect bonus points on purchases. With each purchase, 1% of the purchase amount is credited to the card, subject to the program terms.

Entry Price is a special Carrefour offer for its customers, under which selected products are available on the market at prices below cost.

You can subscribe to our email newsletter or download the app to receive notifications about new products, exclusive offers, and discounts.

Carrefour in Armenia is part of the large international Carrefour family, and products of this brand are available throughout the network, including items that cannot be purchased in other stores in Armenia.

Visit the “Our Locations” section of the website, where you can find Carrefour store addresses, contact details, and opening hours.

You can contact us using the contact details listed on the website or through our official social media pages.

Your feedback is important to us. You can send a complaint or suggestion to our customer service center or write to us via our official social media pages.

If you cannot find the answer to your question among the FAQs above, you can call us at 011 300-700, contact us through social media: Facebook and Instagram , or send an email to our official email address: [email protected] .