CARREFOUR SUPERMARKETS SITE USAGE RULES

1. GENERAL TERMS

1.1. By ordering products through the website, the customer agrees to the terms of sale for the products, which are outlined in the agreement.

1.2. The customer is obliged to familiarize themselves with the established provisions before placing an order. If the customer does not agree with the terms, they should refrain from using the website.

1.3. By registering on the website and agreeing to these terms, the customer confirms that the product is purchased exclusively for personal, family, household, and other needs unrelated to business activities.

2. ORDER FORMING AND PAYMENT TERMS

2.1. To place orders through the website, the customer must register on the site.

2.2. When registering on the site, the customer must provide the following information:

• phone number
• code sent by the company via SMS
• first name, last name
• date of birth
• email address
• gender
• delivery address

2.3. After registration, the customer selects the product on the site and adds it to the cart, so they can later place an order. The customer can edit the cart before confirming the order.

2.4. The photos posted on the site may differ somewhat from the actual product.

Product descriptions may contain certain inaccuracies.

2.5. To facilitate delivery, the customer must provide a valid delivery address. In case of any inaccuracies, the company is not responsible.

2.6. When placing an order, the customer must also provide the following information:

• delivery time period
• name of the recipient if different from the customer
• additional phone number if necessary
• payment method
• comments if necessary

2.7. If a product is out of stock, the company is obliged to notify the customer and, if necessary, make adjustments.

2.8. If there are missing products and the customer has requested a change in the product list, resulting in an increase in the final amount, the customer is required to pay the additional amount in cash or via a POS terminal at the time of delivery. If the final amount is reduced, the company is obliged to recalculate and return the amount to the customer's card for non-cash payments. Refunds are processed within 1 to 3 days, depending on the bank.

3. GENERAL TERMS RELATED TO PAYMENT

3.1. The price of the product on the site is stated in Armenian Drams. The price includes all taxes as per Armenian legislation.

3.2. The final cost of the order includes the amount in the cart, the amount used for packaging, and the amount charged for delivery.

3.3. In connection with changes in the market price of a given product, the company reserves the right to change the price of the product before the customer confirms the order.

3.4. For the placed order, the customer can pay:

• in cash upon delivery
• via POS terminal (with prior notice)
• non-cash payment through the website during the order placement phase.

3.5. When choosing a non-cash payment option, the customer must pay the full amount indicated in the order. If there are insufficient funds, the order will not be confirmed and processed in the system. In such cases, no amount will be charged from the user.

4. CANCELLING AN ORDER AND RETURNING DELIVERED PRODUCTS

4.1. The customer has the right to cancel the ordered product before the final confirmation of delivery.

4.2. If the customer refuses the delivered product, the company has the right to charge the customer for delivery services. The payment made by the customer for the undelivered product will be refunded. If payment is to be made in cash or via POS terminal, the company has the right to demand payment for delivery services of the unaccepted products.

4.3. At the moment of receiving the product, the customer must check the conformity of the received products (quantity, quality, etc.) in the presence of the courier.

4.4. If the customer discovers poor-quality products or products that do not match the order upon receiving, the customer has the right to request replacement with properly quality products or refuse to accept them and demand a refund for the poor-quality products. The company is obliged to replace the product within one day after receiving the customer's request. In the absence of the product, the company must additionally notify the customer and arrange compensation for the unpaid products (if the payment was made in advance).

4.5. The customer does not have the right to return food products of proper quality or products specified by the Armenian government as non-returnable and/or non-exchangeable.

4.6. The customer has the right to return non-food products of proper quality within the legally defined period or exchange them for other sizes, shapes, colors, or similar products, with necessary recalculation of the price difference with the company.

4.7. The customer can return or exchange a product only if it has not been used, its consumer properties are preserved, and there is proof of purchase from the company.

4.8. Costs associated with returning or exchanging non-food products of proper quality are borne by the customer.

4.9. The company has the right to refuse to process orders through the website if previous orders by the customer have not been received due to the customer's fault (e.g., the user did not open the door or did not answer the courier's or company's calls during delivery, or provided a non-existent delivery address, etc.).